Untamed Label | Frequently Asked Questions

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

All products are shipped next business day. Domestic shipping can take up to 5 business days.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region/ country and are calculated at checkout.

Here are the full details of our Shipping Policy.

Do you ship internationally? Do you ship internationally?

Yes, international shipping rates are available at the checkout.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Yes, we offer full refund if product is returned in the same condition within 30 days. The customer will be responsible for shipping fees.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

RETURNS AND REFUNDS

Returns within 30 days receive a full refund.

We ship internationally

We ship worldwide, rates available at the checkout.